Employers
Last updated 4 November 2026. These are the terms for employers; job seekers are covered by our Terms of Service.
The model in one line. A salary-banded Search Fee per role (£450, £650 or £1,200) for a 30-day search, refunded if you don't interview any of our candidates, or a plan for 24 or 48 roles a year. No hire fee, no introduction window, no non-circumvention. Advertising is an optional Promotion Budget at cost plus 5% handling; unspent budget is refunded, the 5% is not.
1.1 These terms are between Lemonade Works Ltd, a company registered in England and Wales with company number 17540214, whose registered office is at 66 Paul Street, London, EC2A 4NA, trading as Lemonade (“Lemonade”, “we”) and the organisation accepting these terms (“the Client”, “you”).
1.2 Lemonade operates as an employment agency, introducing candidates for direct employment by the Client, within the meaning of the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (“the Conduct Regulations”).
1.3 These terms are provided, and must be accepted, before any services are supplied. Acceptance happens electronically at account signup and again at each Search Fee payment and each Plan purchase.
3.1 For each live Listing, whether on a Search Fee or a Plan, Lemonade will: (a) advertise and promote the role on the Lemonade platform and, if the Client chooses, on LinkedIn (clause 7); (b) search its candidate network and external sources; (c) screen and assess candidates against the role requirements; and (d) present a shortlist of assessed Candidates with supporting analysis.
3.2 Lemonade does not guarantee any number of Candidates, nor that any Candidate will accept an offer. The Client's remedy where a paid search produces nobody worth meeting is the refund guarantee in clause 5, where it applies, not a promise of volume.
3.3 Candidate interview reports, scores and analyses are provided in summary form. Raw interview transcripts are not provided in the ordinary course and remain confidential between Lemonade and the Candidate. Where the Client reasonably requires a transcript to respond to a complaint or legal claim arising from a Candidate's application, Lemonade will provide the relevant transcript on written request.
3.4 The Client remains responsible for its own final assessment of Candidates, for verifying right to work in the UK, and for any offer and employment terms. Lemonade will take the reasonable steps required of an employment agency under the Conduct Regulations regarding candidate identity, experience and qualifications.
4.1 Search Fee (pay per role). Each Listing not covered by a Plan is charged a Search Fee, payable in advance by card, per Listing per Search Period, set by the advertised salary band of the role: £450 where the advertised salary is up to £50,000; £650 where it is above £50,000 and up to £100,000; £1,200 where it is above £100,000. The band is determined from the top of the advertised salary range and is fixed at payment; later edits to the advertised salary do not change the fee for that Search Period. A salary range is required before a Listing can go live. The Listing goes live once payment is received (or, for a Plan, once the Client starts the search) and, for public display, approved by Lemonade. A Client paying per role may have up to two team members on its account.
4.2 Plans. (a) The Client may instead subscribe to a Plan: Team, including 24 Listings a year; or Growth, including 48 Listings a year. Plan fees are billed monthly in advance by card. Plans for more than 48 Listings a year are agreed separately in writing. A Plan runs in terms, on one of two bases: (i) 3-month terms, at £990 a month for Team or £1,800 a month for Growth, with 6 Listings (Team) or 12 Listings (Growth) added to the allowance when the first payment of each term is made; or (ii) annual terms, at £825 a month for Team or £1,500 a month for Growth, with 24 Listings (Team) or 48 Listings (Growth) added to the allowance when the first payment of each term is made. (b) On Team, a Listing with an advertised salary above £100,000 uses two Listings from the allowance; every other Listing uses one. On Growth, every Listing uses one, whatever the salary. (c) Listing allowance not used in a term carries into later terms for as long as the Plan continues. Unused allowance lapses when the Plan ends and is not refunded. (d) A Listing on a Plan has no fixed Search Period: the search continues while the Plan is active until the Client marks the role filled or closes the Listing. When the Plan ends, searches continue to the end of the last paid month. (e) A Plan includes unlimited team members on the Client's account, a named account manager, priority support by phone and email, and LinkedIn promotion without the 5% handling fee in clause 4.5. (f) At the end of a term the Plan renews for a further term on the same basis unless the Client has cancelled it. A cancellation takes effect at the end of the term running when it is made, and the monthly payments for that term remain due until then; no refund is given for a part term or a part month. (g) The Client may move from Team to Growth, or from 3-month terms to annual terms, from its next monthly payment; a move to annual terms starts a new 12-month term from that payment, and a move from Team to Growth during a term adds the difference in Listings for each month left in that term. A move from Growth to Team, or from annual terms to 3-month terms, takes effect at the end of the current term. (h) Listings on a Plan are not covered by the refund guarantee in clause 5.
4.3 No hire fee. There is no placement fee, no success fee, and nothing further to pay when the Client hires an Introduced Candidate - for the listed role or any other role, whenever the hire happens. There is accordingly no introduction ownership window, no non-circumvention restriction, and no obligation to notify Lemonade of a hire (though we ask, so we can measure our own success). The only fees under these terms are the Search Fee, Plans, renewals and the Promotion Budget.
4.4 Renewal. At the end of a Search Period, the Client may renew the Listing for a further 30-day Search Period for £250 (any band). Listings never renew automatically. Renewals are non-refundable and do not carry the clause 5 guarantee.
4.5 Promotion Budget. Optionally, the Client may fund paid promotion of a Listing. The Client chooses the amount; Lemonade charges the chosen amount plus a 5% handling fee, itemised separately (no handling fee is charged on a Plan, clause 4.2(e)). Lemonade commits that: (a) the full budget is spent on promotion at cost - Lemonade adds no margin to the media itself, and the 5% handling fee is Lemonade's only compensation; (b) a spend report is provided to the Client; (c) if the budget cannot reasonably be spent on the chosen channel while the Listing is live, Lemonade may spend the remainder on other channels for the same Listing or, if the Client chooses, carry it into a renewal of that Listing. Any Promotion Budget left unspent when the Listing ends is refunded to the original payment method, including where the Search Fee is refunded under clause 5. The 5% handling fee is non-refundable in all circumstances. Top-ups may be added at any time while a Listing is live on the same terms.
4.6 VAT. All fees are exclusive of VAT. No VAT is charged while Lemonade is not VAT-registered; from the date Lemonade becomes VAT-registered, VAT will be added at the prevailing rate.
4.7 Price changes. Lemonade may change its fees by giving the Client at least 30 days' notice by email. A Search Fee or renewal is fixed when it is paid. A new Plan price applies from the start of the Client's next term, and the Client may cancel the Plan before then.
5.1 If, during a Listing's first Search Period, the Client does not Interview any Introduced Candidate, Lemonade will refund that Listing's Search Fee in full on request.
5.2 The guarantee applies to a Listing's first Search Period paid for under clause 4.1. The refund is the amount the Client actually paid for that Search Period, whether at the full rate or a reduced one. It does not apply to Listings on a Plan (clause 4.2) or renewals (clause 4.4), and a Search Fee is refunded at most once. The 5% handling fee is never refunded; unspent Promotion Budget is refunded under clause 4.5.
5.3 Claiming. The Client claims through the platform within 14 days of the end of the Search Period, confirming that no Interview of an Introduced Candidate took place. The claim is by self-certification - no evidence or justification is required. Refunds are made to the original payment method, with a target of five working days.
5.4 An Interview arranged through the Lemonade platform's scheduling feature is recorded as an Interview once it has taken place. A booking that the Candidate does not attend is not an Interview and does not affect the guarantee. The absence of a platform booking does not, by itself, establish that no Interview took place.
5.5 The refund is the Client's sole remedy in respect of the outcome of a search.
5.6 A Candidate who was already in the Client's own recruitment process for the listed role before the Introduction is not treated as an Introduced Candidate for the purposes of this clause 5. The Client should tell Lemonade at the time of the Introduction.
6.1 Lemonade is not the Client's exclusive agent. The Client may use other agencies, job boards or its own channels at any time. Since no fee attaches to hiring, no question of competing entitlement arises.
7.1 The Client authorises Lemonade to advertise the Listing and promote the role on the Client's behalf, in the Client's name, on the Lemonade platform and third-party channels (including LinkedIn and other job boards), using the Client's name, logo, brand assets and role details supplied.
7.2 Lemonade may decline or remove any Listing that is unlawful, discriminatory, misleading, or reputationally harmful. Listings appear publicly only after Lemonade approval. Where Lemonade declines a Listing, the Search Fee for that Listing is refunded in full.
7.3 The Client warrants that the vacancy is genuine, that role details (including the advertised salary range) are accurate, and that the role and its advertising comply with the Equality Act 2010.
8.1 Candidate profiles, CVs, reports and analyses are confidential and provided solely for assessing the Candidate for the Client's vacancy. The Client must not use them for any other purpose, share them outside its hiring team, or retain them after a rejection decision beyond its lawful retention needs.
8.2 Each party is an independent data controller of the personal data it processes. Each will comply with UK GDPR. Lemonade only Introduces Candidates who have consented to their profile being shared with employers.
8.3 Feedback the Client provides about Candidates may be used by Lemonade to improve matching and, in summarised or reworded form, to give the Candidate constructive feedback. The Client's verbatim comments are not forwarded.
8.4 Lemonade interview transcripts are not shared with the Client except as set out in clause 3.3.
9.1 Nothing excludes liability for fraud or for death or personal injury caused by negligence.
9.2 Lemonade is not liable for any loss arising from the acts or omissions of a Candidate, or from the Client's decision to hire or not hire. Aggregate liability per Listing is capped at the fees paid for that Listing. No liability for indirect or consequential loss.
10.1 Either party may close a Listing at any time; closing a Listing early does not create a refund right beyond clause 5. Lemonade may suspend accounts for breach.
10.2 These terms are the entire agreement. Variation only in writing; updated terms apply to new Listings.
10.3 Governing law and jurisdiction: England and Wales.
10.4 Lemonade may transfer these terms to any company that takes over the Lemonade business, after telling the Client.
Each version of these terms is kept at its own address, unchanged, so an agreement that names a version always resolves to the words that were agreed. The version in force when you accepted the terms is the one that applies to that acceptance.
Questions about these terms? contact@makelemonade.io. See also our Privacy Policy.